If another retry doesn’t work, please contact support for further help. This indicates new types of errors or internal errors. Most of the temporary connection issues will go away in a retry unless the servers on Microsoft Teams are completely down. There could be many technical reasons that our server cannot connect to your Microsoft Teams account. User sync failed due to a temporary connection issue Please add the above-mentioned roles to the admin account so that it has the right permissions to update users in your Microsoft Teams. These roles are required in order to perform a user sync. Admin account does not have the "Skype for Business Administrator" and "Teams Administrator" roles If you have already provided it to us, the error may be due to incomplete setup of the account on the Dialpad side. ) you shared with us to connect to your Microsoft Teams account. We cannot connect to your Microsoft Teams because the Admin account does not exist Please refer to the license requirements section for details. Phone System) or wrong licenses assigned (e.g. The phone number field of the user is restricted from editing due to either missing licenses (e.g. User is missing a required Microsoft license or assigned the wrong Microsoft license Please check the user email and make sure it matches. This means that we tried to sync the user (with the user email as the identifier) to your Microsoft Teams, but that user email doesn’t exist in your Microsoft Teams. Please assign a number for the user first in Dialpad before we can sync it to your Microsoft Teams. User does not have a number set in Dialpad If the user does not have any associated email, please add one for them first in Dialpad. We use the user email as the identifier to sync with your Microsoft Teams. User does not have an email set in Dialpad Select Go to portal to complete setupĬontact syncing can be tricky - let's go over some common issues and how to resolve them.The Dialpad user ID (email) must match the O365 user.Check the box beside the desired user(s).To add users, head to your Company Settings from Once the Dialpad App for MS Teams has been installed, Teams users can be added. It can also depend on if you want help for an issue with a service like OneDrive or, or help with Windows, but you dont have an existing. The type of support Microsoft provides for consumers depends on the product youre calling about and if you have a product for home or for business use. To purchase, enterprise customers must have a license for Microsoft 365 E3 or E5 or Office 365 E3 or E5, and business customers must have a license for Microsoft 365 Business Standard or Business Premium, or a version of these suites that no longer includes Microsoft Teams.Currently, not all Dialpad features are supported by this integration. Microsoft 365 Customer Service and Support. Copilot for Microsoft 365 may not be available for all markets and languages.Cancel anytime during your free trial to stop future charges. After your one-month free trial ends, your subscription will automatically convert into a 12-month paid subscription and you will be charged the applicable subscription fee.Learn more about data retention, deletion, and destruction in Microsoft 365. When a subscription is canceled, all associated data will be deleted. Cancel your Microsoft 365 subscription any time by going to the Microsoft 365 admin center. ![]()
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